
I thought about you today.
A lot, actually.
I thought about how important your cheese must be to you; that's the only explanation I can imagine.
It had been a rough day for me, for all of us in the office, but you didn't know that. How could you have? You had much more important things on your mind, and you had no time for niceties and pleasantries.
While I was taking a phone order from a very kind woman, one of my coworkers came to my side. A problem, she said. He's furious, she said. I had to put the kind woman on hold so that I could answer your insistent call.
"I'm sorry, Ma'am. Can I put you on hold for a minute?"
"It's okay. Take your time, Honey," she said, not knowing that I was leaving the sweetness of her voice for the harsh impatience of yours.
"You people need to get your act together," you spat. "We've been ordering for years and this is the second time you've screwed up our order!"
You didn't see the irony in this, I'm sure.
"I'm sorry, Sir," I responded, thinking of the teachings I give my children, how I instruct them to show respect to their elders. I believe that people can be won over by respect and kindness, that behavior breeds behavior. I don't think you share that philosophy. Still, I showed you respect. I'm to do unto others as I would have them do unto me.
Not AS they do unto me.
"I was supposed to get two cases of cheese, and you only sent one! This is unforgivable!"
"Sir, I apologize, and I'll gladly send your order tomorrow. You'll recieve it by Friday." Most people would find, at this point that the situation had been resolved. I think you just wanted to be angry. Maybe your day had been worse than mine.
"You screwed up my order last year, too, and you said you'd replace the cheese for free..."
"I understand, Sir. Did we replace your cheese?"
"Well, yeah, but...that's not the point. The point is, your company needs to get its act together."
"Sir, I'm willing to do whatever it takes to make this right. What would you like me to do?"
"Well, I...well, you can.... Well, just send the cheese, but this is ridiculous. I don't know what's wrong with you people, but you need to get it fixed."
"Yes, Sir. We'll send that cheese out tomorrow, then. Is there anything else I can do for you?"
I heard a disgruntled "harumph." I could feel that you were attempting to conjure more reasons to be angry. I don't think you found any.
I will send your order. I will not charge you shipping. I will send a complimentary wheel of cheese to you, and I will include an apology. "We forgot to ship your cheese. We're very sorry. Can you ever forgive us?" You will probably open the box, smugly, and applaud yourself for being a Man.
Honestly, I don't even remember how the conversation ended. I just wanted to be rid of you. Is that your general affect on people? I do hope you were just having a bad day. Then again, I remember how angry you were last year when we only sent you one case of cheese. Maybe you were having a bad day, then, too.
I hung up the phone and saw that line one was still blinking. When I picked it up, that dear woman was still waiting, patiently.
"I'm very sorry about that, Ma'am," I said, trying to focus on her while mentally processing the conversation I had with you.
"Oh, that's alright, Honey. I'm sure you're very busy..."
And I went on taking her order, listening to her pleasant voice and her polite demeanor.
But all the while, I was still thinking of you.